Support
How can we help?
Answers about your routine, plans and privacy. Can’t find what you need? Write to us anytime.
Getting started
How do I add my products?
Open Shelf and search by name or browse the categories. You pick product types, so there are no brand names to look up.
How is my routine built?
Nubia uses your skin profile to plan your morning and night steps, then fills them with what’s on your Shelf in the right order. A step with no matching product shows general guidance.
How do sunscreen reminders work?
They’re optional. Turn on regular reminders in Outdoor SPF and Nubia checks UV at the time you pick, then gives you a heads‑up once UV reaches 3 or higher.
Plans and billing
How do I cancel or change my plan?
On your iPhone, open Settings, tap your name, then Subscriptions, and choose Nubia. Cancel at least 24 hours before the current period ends to stop the next renewal.
Does every plan include a free week?
Only the Weekly plan, and only for eligible new subscribers. Monthly and Yearly are charged when you confirm.
I bought a plan on another device
Open the plans screen in Nubia and tap Restore purchases while you’re signed in with the same Apple Account.
Privacy and data
What happens to my Apple Health data?
Your Apple Health data stays on your iPhone. If you connect it, Nubia reads your sleep, workouts and cycle there to shape your routine.
How is my location used?
Only while you use the app, and only to show UV where you are. It’s rounded to about 1 km.